http://jobs.unisys.com/feeds/IT-Support-Saint-Paul-MN-jobs/ Custom RSS Feed for IT-Support-Saint-Paul-MN-jobs Thu, 20 Jun 2013 04:16:54 GMT en-us /sites/unisysinternalmobility/images/logo.png http://jobs.unisys.com/feeds/IT-Support-Saint-Paul-MN-jobs/ 720
Job Title:Computer Field Service Technician - Break/Fix
Job ID:269696
Location: US-Minnesota-Minneapolis
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Minneapolis – St. Paul, MN area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. Majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.

* Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support.
* Provides call taking and site specific support (DTS and Legacy).
* Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
* Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.
* Performs installs, moves, adds and changes as required
* Tests and certifies PCs, networks, servers and client approved applications
* Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.
* Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
* Takes responsibility for follow-up services or problem escalation.
* Maintains a high degree of professionalism in actions, demeanor and dress.
* Ensures customer satisfaction throughout the service delivery transaction.

Technical and Behavioral Skills

* Must have GED or High School Diploma
* 2 or more years of experience in a field service support role
* Background investigation and drug screen required
* Must have valid drivers, license and reliable vehicle with appropriate insurance (required)
* Proficiency in Windows operating systems, Microsoft Office software
* Ability to troubleshoot and repair enterprise-level software and hardware issues
* Experience communicating with enterprise-level clients – excellent communication skills required.
* A+ certification required
* Cisco, Dell and EMC certifications are highly desired
* Must be available for after-hours on-call rotation
* Must be available for varying shifts on a rotating basis.

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Tue, 28 May 2013 00:00:00 GMThttp://jobs.unisys.com/job/Minneapolis-Computer-Field-Service-Technician-BreakFix-Job-MN-55401/2621398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Minneapolis-Computer-Field-Service-Technician-BreakFix-Job-MN-55401/2621398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Entry Level Associate Engineer: Systems Programmer
Job ID:262681
Location: US-Minnesota-Roseville
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Unisys is a worldwide information technology company and we provide a portfolio of IT services, softwares, and technologies that solve mission critical problems for clients. Unisys servers host mission-critical applications for many of the world’s governments, financial institutions, transportation companies, and other businesses.

We are currently searching for Systems Programmers for our Roseville, MN engineering facility. Systems programmers engage in a wide range of areas including operating systems development, compilers, networking software, server virtualization, systems management, automation and security. Programmers use a variety of languages such as: Java, C, C++, .Net and our software executes on Windows, Linux, and the ClearPath MCP OS environment.

Systems programmers are involved in the full product development life cycle from requirements gathering through design, implementation, testing and support. This position is superb for individuals who are interested in developing exciting, leading–edge technology for the world’s largest enterprises.

Basic Requirements

* Experience with C++, Java and/or Linux software
* Internship or work experience in Programming
* Applied Coursework

Job Responsibilities

* Full product development life cycle
* Testing & Support
* Use of Variety of softwares; Java, C++, Windows, etc.

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.

J2W:DICE]]>Mon, 27 May 2013 02:59:00 GMThttp://jobs.unisys.com/job/Roseville-Associate-Engineer-Job-MN-55112/2165557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Roseville-Associate-Engineer-Job-MN-55112/2165557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Network Security Administrator
Job ID:266761
Location: US-Minnesota-Eagan
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Network Administrator

Location: Eagan, MN, Malvern, PA, or Blue Bell, PA

This Network Administrator will maintain the Stealth configurations, by identifying network parameters needed, devising the scripts and commands needed, and then using the Stealth admin utilities to execute the configurations. Primary daily responsibilities include managing our security configurations as part of the Global Network Engineering Team. Using knowledge of networking design principles, you will construct firewall rules that enable applications and users to use the network effectively. You will also be responsible for troubleshooting and resolving user problems on the network.

Requirements:

* 4+ years of experience in complex technical environment.
* Experience with developing network architecture plans.
* Hands-on experience with business requirements gathering/analysis.
* In-depth technical knowledge of network, logical security, protocols and protocol analysis
* Working technical knowledge of current systems, protocols, and standards, including BGP, EIGRP, TCP, IP and VPN technologies
* Strong knowledge of hardware and software evaluation principles and practice.
* Analytical, conceptual, and problem-solving abilities.
* Technical architecture and technical support documentation skills.
* Ability to present ideas in user-friendly language.
* Experience working in a team-oriented, collaborative environment, with limited in-person guidance.
* Understanding of firewall concepts (IP Subletting concepts)
* Degree in Computer Science, Networking, Telecommunications, or related field
* Must be a US Citizen
* Travel up to 20%

This is a great opportunity and a chance to grow with us into the future with our exciting new Stealth software technology!

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.

J2W:DICE

J2W:MP

J2W:MON1]]>Sun, 09 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Blue-Bell-Network-Administrator-Job-PA-19422/2427409/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Blue-Bell-Network-Administrator-Job-PA-19422/2427409/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Microsoft Office 365 Implementation Specialist
Job ID:269568
Location: US-Minnesota-Minneapolis
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Unisys is seeking a Microsoft Office 365 Implementation Specialist (Systems Analyst) within our Global Managed Services Business Unit. The position sits within the Unisys ECP organization, which has multiple clients throughout North America and across the Globe.

Ideally based in Minneapolis, MN, the primary assignment will be for the City of Minneapolis; If you have a preference for travel, the opportunity to work for other clients, globally, is also an option, but not a requirement. We will consider remote locations, since the work can be performed in your own home office with internet connectivity.

Some of the Day to day responsibilities include:

·Provide Tier 2 and Tier 3 support for multiple hosted MS Exchange environments (2007/2010) and Tier 2 support for Microsoft Office 365.

·Analyze and evaluate major system project requirements of considerable complexity; Work and Mentor junior System Administrators; perform detailed troubleshooting of incidents

·Day to day handling incident/trouble via ticketing systems, providing Tier 2 and Tier 3 support, for multiple hosted MS Exchange environments (2007/2010) and Tier 2 support for Microsoft Office 365.

·Day to day administration, support, maintenance and monitoring of the MS Exchange 2007/2010 and MS Office 365 infrastructure (ADFS, DirSync)

·Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts; public Folder creation, replication and rights assignments

·Message tracking and troubleshooting to resolve mail delivery issues

·Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA

·Patch and configuration management of hosted MS Exchange environments

·Verify daily Exchange and operating system backups and perform periodic restores

·Maintain, monitor and troubleshoot Exchange virus protection software & Blackberry Enterprise server

·Configure and troubleshoot wireless communication devices (Blackberries/Smart Phones)

Key Responsibilities:

Supporting key clients, you will utilize your strong understanding and experience with MS Exchange 2007/2010 and MS Office 365 in an enterprise environment, while providing Tier 2 and Tier 3 troubleshoot support. This will include backup and restore procedures, CAS/HUB setups, OWA, RPC/HTTPS, message flow and security. You will also support Enterprise Anti-SPAM products, manage a Multi-Site distributed environment, and provide hands on application with Outlook 2007 and/or 2010; and Blackberry devices and Blackberry Enterprise Server for clients with those applications.

Technical and Behavioral Skills:

--At least 4 years of experience supporting Enterprise messaging systems

--At least 2 years of experience administering Microsoft Office 365, and gone through at least one transition from a Hosted Exchange environment to Microsoft Office 365, or any other Exchange versions a plus

--Excellent communication and customer interfacing skills & Microsoft Exchange 2007 or 2010 certification required

--Bachelor’s degree in Computer Science MCITP and Enterprise Administrator certification Preferred

--Experience with ticketing systems, with preference for experience with ITSM7

--Installation and configuration of ADFS services for Office 365 and experience with installing, configuring, and/or maintaining Lync Server 2010 are a plus.

--US Citizenship

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, excellent acation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. Unisys is an Equal Opportunity Employer (EOE)

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Tue, 28 May 2013 00:00:00 GMThttp://jobs.unisys.com/job/Minneapolis-Microsoft-Office-365-Implementation-Specialist-Job-MN-55401/2621402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Minneapolis-Microsoft-Office-365-Implementation-Specialist-Job-MN-55401/2621402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Entry Level Associate Engineer
Job ID:262649
Location: US-Minnesota-Roseville
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Develop and support ClearPath OS 2200 and ClearPath Forward! products. We are looking for an Associate Engineer in our Roseville, MN facility.

Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, reliable, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity and increased productivity.

The OS 2200 Operating System and ClearPath Forward! products provide robust, high performance, secure environment systems needed for the Unisys ClearPath enterprise class server family. The role emcompasses:
- Instruction Processor Emulation
- Network Communications
- I/O Complex
- Peripherals
- Transaction Processing
- System Security System and server management
- Multi-host systems
- Linux kernel and process management
- Compilers
- System software test
- Diagnostics

The ClearPath systems are being enhanced with underlying technology providing increased capability in the areas listed above with focus on improved performance, clustering of systems, new I/O processors, file handling, support for additional peripherals, and security. Working with experienced software engineers, the engineer will participate in the software development or system test in an area based on their experience and interest. Each successive assignment will broaden the engineer’s knowledge in preparation for larger, more complex assignments.

Day to Day Work

* Design and Code inspections
* Feature implementation/code to design specifications
* Testing and support of feature codes

Basic skills and knowledge requirements:
- Experience with the C++
- Effective at working in a collaborative team environment

Knowledge in these areas is a plus:
- Operating systems concepts
- Software test theory
- Dynamic Translation or Compiler Optimization concepts
- System software performance measurement concepts
- Hot spot performance measurement concepts

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.

J2W:ELT – New Hire/New Grads

J2W:DICE]]>Tue, 28 May 2013 02:59:00 GMThttp://jobs.unisys.com/job/Roseville-Associate-Engineer-Job-MN-55112/2268460/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Roseville-Associate-Engineer-Job-MN-55112/2268460/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Technical Intern - Systems Programming
Job ID:265686
Location: US-Minnesota-Roseville
Full/Part Time: Full-Time
Regular/Temporary:Temporary

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Develop and support ClearPath OS 2200 and ClearPath Forward! products. For a new Intern, day to day work includes feature implementation/code to design specifications, and testing of feature code

Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, reliable, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity and increased productivity.

The OS 2200 Operating System and ClearPath Forward! products provide robust, high performance, secure environment needed for the Unisys ClearPath enterprise class server family. It encompasses:
- Instruction Processor Emulation
- Network Communications
- I/O Complex
- Peripherals
- Transaction Processing
- System Security System and server management
- Multi-host systems
- Linux kernel and process management
- Compilers
- System software test
- Rapid application development product
- Diagnostics

The ClearPath systems are being enhanced with underlying technology providing increased capability in the areas listed above with focus on improved performance, clustering of systems, new I/O processors, file handling, support for additional peripherals, and security.

Working with experienced software engineers, the intern will participate in the software development or system test in an area based on their experience and interest.

Basic skills and knowledge requirements:
- Experience with the C++
- Effective at working in a collaborative team environment

Knowledge in these areas is a plus:
- Operating systems concepts
- Software test theory
- Dynamic Translation or Compiler Optimization concepts
- System software performance measurement concepts
- Hot spot performance measurement concepts

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.

J2W:ST – Technical Internships

J2W:DICE]]>Wed, 19 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Roseville-Technical-Intern-Systems-Programming-Job-MN-55112/2343928/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Roseville-Technical-Intern-Systems-Programming-Job-MN-55112/2343928/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Technical Intern - Systems Programming
Job ID:265706
Location: US-Minnesota-Roseville
Full/Part Time: Full-Time
Regular/Temporary:Temporary

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Develop and support ClearPath OS 2200 and ClearPath Forward! products. For a new Intern, day to day work includes feature implementation/code to design specifications, and testing of feature code

Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, reliable, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity and increased productivity.

The OS 2200 Operating System and ClearPath Forward! products provide robust, high performance, secure environment needed for the Unisys ClearPath enterprise class server family. It encompasses:
- Instruction Processor Emulation
- Network Communications
- I/O Complex
- Peripherals
- Transaction Processing
- System Security System and server management
- Multi-host systems
- Linux kernel and process management
- Compilers
- System software test
- Rapid application development product
- Diagnostics

The ClearPath systems are being enhanced with underlying technology providing increased capability in the areas listed above with focus on improved performance, clustering of systems, new I/O processors, file handling, support for additional peripherals, and security.

Working with experienced software engineers, the intern will participate in the software development or system test in an area based on their experience and interest.

Basic skills and knowledge requirements:
- Experience with the C++
- Effective at working in a collaborative team environment

Knowledge in these areas is a plus:
- Operating systems concepts
- Software test theory
- Dynamic Translation or Compiler Optimization concepts
- System software performance measurement concepts
- Hot spot performance measurement concepts

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.

J2W:DICE]]>Wed, 19 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Roseville-Technical-Intern-Systems-Programming-Job-MN-55112/2343934/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Roseville-Technical-Intern-Systems-Programming-Job-MN-55112/2343934/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Associate Systems Programmer
Job ID:269661
Location: US-Minnesota-Roseville
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world.

Day to Day Work

Under direct supervision, provide ClearPath 2200 system administration and support to the Engineering and Supply Chain (ESC) organization working as a member of the ClearPath 2200 system administration team. This includes supporting the qualification and integration process for new software releases.

The ClearPath operating environment is comprised of the operating system as well as products that closely support its functions. Unisys ClearPath servers are state-of-the-art secure platforms used by many customers.

Job Responsibilities:
- Learn OS2200 Operating System and OS2200 Software Products – Installation, configuration, and support processes
- Provide internal engineering end user support for physical and virtual 2200 systems in multiple locations
- Install and administer user-IDs, user accounts, access control records, and privileges.
- Provide user file backup and recovery services for active, archived, and disaster recovery data sets.
- Install and configure ClearPath products and upgrades on internal development systems
- Participate in the process of providing in-depth investigation, reporting, and resolution of software problems encountered.
- Participate in the planning and implementation of data center modernization and consolidation of ClearPath OS 2200 system and peripheral hardware.
- Participate in the integration process for new products including ClearPath specialty engines such as ePortal, QProcessor, etc
- Participate in the integration process of new prototype products.
- Provide installation and administration support of customer demonstration environments.

Knowledge and Experience:

- Degree in CS or MIS, or equivalent subject preferred, or equivalent work experience
- No experience necessary, but intern/coop experience preferred
- Familiarity with Unisys ClearPath OS 2200 operating system not necessary but is a plus
- Familiarity with social computing technologies and environments
- Familiarity with various Microsoft Windows and Open Source operating systems and industryaccepted standards and client/server application computing environments, including cloud solutions
- Possesses strong product, technology, and industry knowledge
- Open source solutions
- Mobile solutions
- Cloud services
- Excellent written and verbal communication skills
- Effective at working in a collaborative team environment , including virtual teams spanning locations
- Must be US Citizen

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Tue, 11 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Roseville-Associate-Systems-Programmer-Job-MN-55112/2655575/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Roseville-Associate-Systems-Programmer-Job-MN-55112/2655575/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Storage Backup Engineer - EMC Networker
Job ID:268687
Location: US-Minnesota-Eagan
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Key Responsibilities

* Design, implementation and administration of backup environments running on Symantec NetBackup, EMC Networker and Backup Exec environments for multiple clients
* Demonstrate a high degree of creativity in performing tasks by identifying, proposing and implementing streamlining activities to reshape technology and processes
* Handle technical escalations from Level 1 and Level 2 teams
* Troubleshoot deep technical issues in backup environments running on the mentioned tools & technologies to resolution
* Evaluate and analyze the backup reports and backup performance
* Propose and implement backup improvement initiatives to enhance backup performance & backup success rates
* Handle the responsibilities of being a technical interface for specific clients
* Installation and configuration of new backup environments using the above mentioned tools
* Migration of backup systems from older to newer generation based systems
* Conduct periodic performance analysis and fine tune the overall backup performance
* Execute incident management, change management and problem management in line with ITIL standards
* Communicate project status, client updates etc.
* Provide weekly and monthly status reports on projects
* Track backup systems’ capacity and propose appropriate measures proactively
* Work with other cross-functional teams to provide seamless Service Delivery
* Communicate issues and solutions that may impact the team.

Technical and Behavioral Skills

* 8 to 10 years of overall experience in IT services and systems management including server management
* 4 to 5 years of experience in the administration of backup systems using EMC Networker, Symantec NetBackup and Backup Exec required
* Experience with EMC DPA (Data Protection Adviser) required
* Experience in StorageTek ACSLS administration
* Windows and UNIX server administration experience, particularly AIX, required
* Very good knowledge with ITIL processes (incident, problem and change management). Preferably ITIL Foundation Certified.
* Knowledge in using Service Management Tool like Remedy, Service Center etc.
* Excellent written and oral communication skills
* Should have worked in a remote support environment
* Ability to clearly articulate situations / issues to cross-functional teams and clients

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Thu, 06 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Eagan-Storage-Backup-Engineer-Job-MN-55120/2538308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Eagan-Storage-Backup-Engineer-Job-MN-55120/2538308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Service Delivery Manager
Job ID:268434
Location: US-Minnesota-Minneapolis
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

The Service Delivery Manager provides leadership in the delivery management of the Unisys accounts. Having a regional span of oversight for end to end delivery, the Service Delivery Manager works with Unisys service and solutions providers and Unisys partners/subcontractors to ensure superior levels of customer satisfaction for Unisys. The Service Delivery Manager provides guidance to subordinates based on organizational goals and company policy.

Key Responsibilities

Support the Global Delivery of Services provided by Unisys to a particular account or groups of accounts. Responsible for the successful planning and implementation of the contracted services where success criteria include meeting cost, schedule, performance and quality requirements.

Establish global standard operating policies and procedures that affect subordinate organizational units. Interprets, executes and acts as an advisor to subordinate managers to meet schedules or resolve technical or operational problems.

Manage the statement of work. Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. Manages the gross margin percentage and dollars on assigned account(s). Ensure the billings are accurate and optimized. Interpret client requests and Unisys services to the contract statement of work.

Assists in the development of overall objectives and long-range goals for the Service Delivery Management Team. Responsible for managing delivery resources assigned to their accounts on a daily basis. Act as the single voice of service delivery for Unisys.

Participate in Contract and Account Governance by establishing key business and professional relationships with appropriate delivery organizations to facilitate effective business relationships. Establish clear communication channels with the customer from a strategic and operational perspective. Participate in regular service performance reviews including monthly Project Status Reviews. Conduct periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.

Apply and provide operational risk management strategies including delivery processes and procedures. Participate in compliance, quarterly audits, rigorous governance and SOX compliance. Participate in business continuity planning and testing and improve the Ops Maturity Index

Coordinate all levels of customer satisfaction: develop and implement quarterly customer surveys; conduct strategic customer satisfaction interviews. Develop and deliver regular reports on performance to Customer and Unisys senior executives. Manages escalation issues with the customer.

In conjunction with the Account Management Team, take accountability for Service Level Agreements with the customers. Co-develop annual review of service level requirements. Manage contract scope and any variations and review outcomes of monthly operational reviews with regional service delivery organizations. Take accountability for all customer issues to satisfactory resolution. Act as first point of contact for Customer and follow up on any issues.

Manage any change requests through completing the change order request form, request tracking and statusing to the client. Assist account management with identifying new services to offer to the client, in particular around our portfolio offerings.

Inspire and lead the Unisys Service Delivery team, champion Unisys vision, values and key messages internally. Ensure standard methodologies and processes are employed throughout the teams.

Work closely with other Service Delivery Managers, Service Delivery Organizations and the Account Management team to share learning and knowledge. Ensure growth of team competence, service delivery and effectiveness.

Manage the internal relationships required to deliver our service obligations. Contribute to performance reviews and individual development plans and actively seek opportunities for the growth and development of core and professional competencies for the entire Unisys delivery team.

Technical and Behavioral Skills

Applicants must have appropriate technical expertise and a proven record of achievement in leadership and operations in the IT field at the level of this position. Experience in the following areas is essential:

* DSS – dispatch, break fix, IMACDs,
* Service Desk – Queue Management, ITIL background (Incident, Problem, Change)
* DTM - Image, packaging, application distribution
* Infrastructure – (Server support, Network gear, facilities for future) – Current: SCCM configuration and endpoint distribution (how the towers all fit together)

The successful candidate will have the vision to anticipate future advances in IT as they relate to traditional IT Outsourcing; the leadership skills to help client stay abreast of IT trends; and the foresight to plan for appropriate responses to changing infrastructure needs.

10+ years prior experience managing service delivery in an IT infrastructure outsourcing engagement, preferably involving service desk management, desktop support, and/or end user services. Strong administrative, interpersonal, and leadership skills are required, as is a strong commitment to the highest ethical standards in IT use.

A proven ability to foster collaborative efforts, to build and lead partnerships with corporate entities, and developing revenue opportunities is also needed.

BS Degree in Information Systems or related field

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Sun, 16 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Minneapolis-Service-Delivery-Manager-Job-MN-55401/2518268/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Minneapolis-Service-Delivery-Manager-Job-MN-55401/2518268/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Network Engineer
Job ID:269181
Location: US-Pennsylvania-Blue Bell
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Our Network Engineer role can be filled in Eagan, MN, Malvern/Blue Bell, PA

I. Job Summary

The Network Engineer is responsible for the engineering, operation, and maintenance of the company-wide network and/or security infrastructure including: analysis and support for one or more of the following: routers, switches, firewalls, VPN concentrators, intrusion detection systems, and event correlation systems. This individual will work closely with others within Network Services and will provide third-tier technical support to various departments and users with regard to the network and/or security infrastructure. Operates under minimal supervision with wide latitude for independent judgment.

II. Essential Key Areas of Accountability

* Performs complex design, engineering, implementation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN), and/or security infrastructure
* Maintains thorough knowledge of existing network and/or security hardware and software in use to provide third-tier technical and administrative support, monitor, and evaluate the efficiency of the network
* Provides complex internal analysis and support of the network and/or security infrastructure
* Periodically reviews technical documentation of environment supported to ensure that it is correct and up-to-date
* Assesses and contributes to, when needed, documentation evaluating network and/or security information including measuring and formal reporting of appropriate metrics in periodic intervals for completeness
* Proactively anticipates networking and/or security needs for planning and budgeting via monitoring the community’s appropriate usage.
* Remains informed of new developments and trends; evaluates and makes recommendations to management on desirable additions and developments.
* Develops business continuity and disaster recovery plans, and maintains current knowledge of plan execution.
* Responds to emergency network outages in accordance with business continuity and disaster recovery plans.

Day to Day Work

The Network Engineer is accountable for the design, implementation and L3/4 support for global network focusing on routing, switching and security.

The role is responsible for the engineering, operation, and maintenance of the company-wide network and/or security infrastructure including: analysis and support for one or more of the following: routers, switches, firewalls, VPN concentrators, intrusion detection systems, and event correlation systems.

Incumbent will work with wide latitude for independent judgment, yet closely with others within Network Services, and provide third-tier technical support to various departments/users with regard to the network and/or security infrastructure.

More specifically:

* Performs complex design, engineering, implementation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN), and/or security infrastructure
* Maintains thorough knowledge of existing network and/or security hardware and software in use to provide third-tier technical and administrative support, monitor, and evaluate the efficiency of the network
* Provides complex internal analysis and support of the network and/or security infrastructure
* Periodically reviews technical documentation of environment supported to ensure that it is correct and up-to-date
* Assesses and contributes to, when needed, documentation evaluating network and/or security information including measuring and formal reporting of appropriate metrics in periodic intervals for completeness
* Proactively anticipates networking and/or security needs for planning/budgeting via monitoring the community’s appropriate usage.
* Remains informed of new developments and trends; evaluates and makes recommendations to management on desirable additions and developments.
* Develops business continuity and disaster recovery plans, and maintains current knowledge of plan execution.
* Responds to emergency network outages in accordance with business continuity and disaster recovery plans.

Technical & Behavioral Skills

Educational and Experience

Bachelor’s degree in Engineering or Computer Science (or equivalent work experience)

CCNP certification a plus.

Generally requires six to nine years of network engineering experience.

Strong customer service background

Comprehensive understanding of tools and utilities used in administration and management of simple and complex network or security infrastructure

Highly skilled in network performance analysis and troubleshooting complex network or security related problems

Technical

Technical Skills and Proficiencies in one or more of the following areas are required:

Network

* In-depth knowledge of Cisco hardware and IOS
* Hands on experience with EIGRP and BGP
* Comprehensive knowledge of network and security principals - LAN/WAN and Internet technologies - minimum six years’ experience
* Knowledge of security technologies considered a plus

Security

* Actively participates in the development, support and maintenance of all aspects of security practices within area of responsibility
* Ensures process and procedures are in place to enhance security and controls
* Collaborates and communicates with other areas to stay informed of changes and developments that may require Information Security intervention as well as keeping other departments informed of security initiatives that may affect other business units
* Knowledge of Check Point Firewall, Cisco IOS, and other industry leading security appliances/devices.
* Comprehensive knowledge of security principals and networking - LAN/WAN and Internet technologies

Basic Skills

* Excellent oral and written communication skills
* Exemplary interpersonal and teaming skills and ability to foster relationships
* Total customer satisfaction focused
* Ability to establish rapport with users
* Integrity
* Successful adapting to change
* Attention to detail (both oral and written)
* Demonstrates professionalism and business acumen
* Effective time & prioritization management
* Ability to lead projects

Closing Statement

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.]]>Tue, 11 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Blue-Bell-Senior-Network-Engineer-Job-PA-19422/2595202/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Blue-Bell-Senior-Network-Engineer-Job-PA-19422/2595202/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Technical Sales Support Position
Job ID:270148
Location: India-Bangalore
Full/Part Time: Full-Time
Regular/Temporary:Regular]]>Mon, 17 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Bengaluru-Technical-Sales-Support-Position-Job/2668766/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Bengaluru-Technical-Sales-Support-Position-Job/2668766/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Desktop Support Engineeer
Job ID:269448
Location: Australia-NSW-Williamtown
Full/Part Time: Full-Time
Regular/Temporary:Regular]]>Tue, 04 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Williamtown-Desktop-Support-Engineeer-Job-NSW/2639247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Williamtown-Desktop-Support-Engineeer-Job-NSW/2639247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:SAP Logistics Support Specialist (Application Support)
Job ID:269467
Location: GB-Bucks-Milton Keynes
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

SAP Logistics Support Specialist (Application Support)

ECC6 (MM / WM / PM / SD)

Role Purpose:

The SAP Support Specialist delivers Software Support Services within the SAP applications. They support the SAP applications in line with client requirements whilst adhering to ITIL methodology.

Key Responsibilities/Outcomes:

Service Delivery

* Point of contact for specialist area
* Client liaison for related queries
* Responsibility for incident and problem call investigation
* Involvement in minor enhancement delivery to the client
* Providing support to resolve problems escalated from lower-levels of expertise

* Is familiar with the products being supported and is recognized as a Subject Matter Expert within their area of expertise
* Have knowledge of competitor’s products and are up to date with releases from existing suppliers
* Responds to incidents and problems in a timely and accurate manner and ensures that Service Level Agreements are met
* Involved in queries regarding the configuration and customization within their areas of expertise
* Ensures high levels of client satisfaction for the products/solutions supported
* Works to reduce repeat incidents by implementing changes to the systems or processes
* Applies best practices and promoting continuous process improvement
* Liaises with 3rd parties on issue resolution as required

Specific tasks include but are not limited to:-

* Incident and Problem Call Investigation
* Client & 3rd Party Liaison
* Change Request Development
* Awareness of responsibilities performed by the SAP Support Analysts

Key Skills:

* Support experience within SAP ECC6 (MM / WM / PM / SD)
* Knowledge or Support experience within following disciplines is beneficial:-

SAP ECC6 (other modules), SAP BI, SAP SRM, SAP Solution Manager, SAP XI/PI, ABAP Programming & Basis Activities]]>Wed, 19 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Milton-Keynes-SAP-Logistics-Support-Specialist-%28Application-Support%29-Job/2608324/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Milton-Keynes-SAP-Logistics-Support-Specialist-%28Application-Support%29-Job/2608324/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:IT Trainee
Job ID:270186
Location: Australia-ACT-Canberra
Full/Part Time: Full-Time
Regular/Temporary:Temporary

Day to Day Work

IT Trainee

Are you looking for an entry position into the IT industry which also delivers training and relevant qualifications in the field of IT/Desktop Support? Keen to get started in a successful and high performing team where you learn from some of the best? This could be the ideal opportunity to kick-start your career!

As a global IT services company, our employees are empowered in their creativity, technical excellence and tenacity to satisfy our customers. That's why we are committed to attracting, developing and retaining exceptional talent in the industry.

Based in Canberra, our Desktop Support team is currently seeking to engage an IT Support Trainee to join their growing team. As a part of your development in this role, Unisys will support you studying for your Cert III in Information Technology. From a day to day perspective, you will be given training to become proficient in the following areas:

* Installing, maintaining and servicing computer-related products
* Basic troubleshooting and repair to more difficult device repair
* Provide Deskside support including software, hardware and networking support for desktops and laptops.
* Provide a high level of professionalism that maintains and enhances the reputation of Unisys in the marketplace.

This opportunity would be best suited to someone with a passion for IT and computers (general knowledge of desktop hardware and software including working knowledge of Microsoft applications) and you have probably worked in a customer service position or have undertaken work experience in a support based position. You will have exceptional communication skills and an interest in working in a large team environment.

Ability to gain and maintain a high level security clearance is a must (Australian Citizens are only eligible).]]>Mon, 17 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Canberra-IT-Trainee-Job-ACT/2672563/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Canberra-IT-Trainee-Job-ACT/2672563/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Desktop Support Engineer
Job ID:270185
Location: Australia-ACT-Canberra
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Desktop Support Engineer

As a global IT services company, our employees are empowered in their creativity, technical excellence and tenacity to satisfy our customers. That's why we are committed to attracting, developing and retaining exceptional talent in the industry.

Unisys is presently recruiting for a Desktop Support Engineer to support our valued client across Canberra. You will be responsible for the delivery of server, network and desktop support services. This role is an excellent opportunity to either gain or further develop your IT skills in a large and complex environment. As a Desktop Support Engineer, you will be responsible for installing, maintaining and servicing computer-related products. This will mostly include but will not be limited to desktop & laptop computers, printers, basic network devices and troubleshooting clients profiles, MS office software and Tailor made software within the environment.

To be successful in this role, you will have undertaken relevant IT Qualifications/Courses (A+, MCP, Certificate III in IT for example) and / or some experience in an IT Support role. Your IT support knowledge will be broad, covering software, hardware, network and also installations. Working onsite with our client, you will have a focus on customer satisfaction and the ability to work cohesively in a team environment. In addition you will have:

* Proven experience in supporting Desktops both hardware and software
* General knowledge of desktop hardware and software including working knowledge of Microsoft applications
* A high level of knowledge of Windows XP, preferably with networking experience and a working knowledge of Windows 7.
* Basic troubleshooting and repair ability of Desktops PC’s.
* Ability to test PC and associated peripherals
* Ability to physically carry and move computer equipment within Workplace Health and Safety limits
* Demonstrated high level of customer satisfaction skills
* Clear and concise written and verbal communication skills

It is essential that all candidates are Australian Citizens with the ability to obtain and hold a high level security clearance. Existing security clearances would be an advantage. They must also hold a manual drivers licence.

If you have the relevant skills & experience, please apply via the online link.

Please note: Unisys has supplier partners in place and unfortunately is unable to accept unsolicited emails or phone calls from recruitment agencies]]>Mon, 17 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Canberra-Desktop-Support-Engineer-Job-ACT/2672562/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Canberra-Desktop-Support-Engineer-Job-ACT/2672562/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Senior SAP Support Analyst (Application Support)
Job ID:269573
Location: GB-Bucks-Milton Keynes
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Senior SAP Support Analyst (Application Support)

SAP ECC6 / SAP BI / SAP SRM / SAP Solution Manager / SAP PI

Role Purpose:

The Senior SAP Support Analyst delivers Software Support Services within the SAP Landscape. They support the SAP applications in line with client requirements whilst adhering to ITIL methodology.

Key Responsibilities/Outcomes:

Service Delivery

* Point of contact for SAP Support Analysts to offer assistance & guidance
* Point of contact for SAP incidents
* Client liaison for related queries
* Responsibility for incident investigation and correct assignment to resolving group
* Responsibility for processing Security & Administration requests for the SAP Landscape

* Oversee the management of the daily tasks for the Analyst team
* Oversee the management of the daily call distribution to ensure efficient delivery of calls to the correct team members
* Take ownership for the call queue and identify areas of risk
* Accountable for monitoring team tasks and activities to ensure prompt delivery of the highest standard
* Ensures any new members to the Analyst team are fully inducted
* Is familiar with the products being supported
* Responds to incidents and problems in a timely and accurate manner and ensures that Service Level Agreements are met
* Ensures that a suitable rota is in place to provide adequate cover for the Analyst Team, Identifies resourcing concerns and works with the BAU Delivery Lead to resolve
* Ensures high levels of client satisfaction for the products/solutions supported
* Maintenance of support knowledge database including creation of scripts
* Works to reduce repeat incidents by identifying changes to the systems or processes
* Liaises with 3rd parties on issue resolution as required

Specific tasks include but are not limited to:-

* Incident and Problem Call Investigation
* Involved in team reporting and gathering performance measures

· Client & 3rd Party Liaison

Key Skills:

* End user knowledge within SAP ECC6, SAP BI or SAP SRM
* Support / Helpdesk experience within SAP ECC6, SAP BI, SAP SRM, SAP Solution Manager or SAP XI/PI]]>Wed, 19 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Milton-Keynes-Senior-SAP-Support-Analyst-%28Application-Support%29-Job/2608326/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Milton-Keynes-Senior-SAP-Support-Analyst-%28Application-Support%29-Job/2608326/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Technical Support Representative-IT Help Desk
Job ID:268137
Location: US-New York-Rochester
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.

Day to Day Work

Finding a fun entry level job with a great growing company can be difficult, but this time you have come to the right place! Unisys Technical Services, Rochester, NY offers entry level Full Time and Part Time Technical Support Representative Jobs with career advancement and fulfillment. We offer a fun, fast paced work environment. We offer excellent Compensation, medical benefits and more.

Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call.

While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.

Job Responsibilities:
- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.

Technical & Behavioral Skills

Skills and Experience Needed:
- High School Diploma or GED required.

Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred.
- Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.

Previous Unisys experience preferred
- An extensive background check is required for this position.

J2W:MP]]>Thu, 13 Jun 2013 07:59:00 GMThttp://jobs.unisys.com/job/Rochester-UTS-Tech-Support-Rep-2-Job-NY-14602/2491006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Rochester-UTS-Tech-Support-Rep-2-Job-NY-14602/2491006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Technical Support Representative-IT Help Desk-1st and 2nd shifts
Job ID:270096
Location: US-Utah-Salt Lake City
Full/Part Time: Full-Time
Regular/Temporary:Regular

Org Marketing Statement

Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.

Day to Day Work

Job Responsibilities:

- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.

- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

- Typically provides technical support for internal and external customers.

- Escalates complex problems to higher level of expertise within organization.

Technical & Behavioral Skills

Skills and Experience Needed:

- High School Diploma or GED required.

- Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred.

- Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.

- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.

Closing Statement

For more information, visit www.unisys.com

J2W:MP]]>Wed, 12 Jun 2013 05:00:00 GMThttp://jobs.unisys.com/job/Salt-Lake-City-Technical-Support-Representative-IT-Help-Desk-1st-and-2nd-shifts-Job-UT-84101/2658734/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Salt-Lake-City-Technical-Support-Representative-IT-Help-Desk-1st-and-2nd-shifts-Job-UT-84101/2658734/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job Title:Customer Engineer -HK
Job ID:269598
Location: Hong Kong-Hong Kong
Full/Part Time: Full-Time
Regular/Temporary:Regular

Key Responsibilities

Job Duties:

Responsible for providing onsite technical support services to end user including software, hardware and networking support for Server, desktop, laptop and peripherals. Provide hardware break-fix, troubleshooting, hardware component replacement and configurations on site.

Requirements:

1. Diploma in Computer Science or equivalent;

2. Minimum 2 years’ hands on experience in IT service.

3. Good knowledge of desktop hardware, software and LAN/WAN.

4. Candidates with MCSE/MCTS or CCNA is preferred;

5. Must be hard-working, independent and self-initiative.

6. Good writing and communication skills in English and Cantonese.]]>Tue, 28 May 2013 00:00:00 GMThttp://jobs.unisys.com/job/Hong-Kong-Customer-Engineer-HK-Job/2621403/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.unisys.com/job/Hong-Kong-Customer-Engineer-HK-Job/2621403/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS